Payment & Refund Policy

Effective Date: September 3, 2025

1. Introduction

This Payment & Refund Policy governs the terms under which Heier's Body & Repair Shop, Llc ("Company", "we", "our") collects payments and issues refunds for auto body and paint services provided across the United States. By booking our services, you agree to comply with this policy.

2. Payment Terms

Payment in full is required at the time of booking or prior to service completion unless otherwise agreed in writing. We accept major credit and debit cards, as well as other secure online payment methods. All charges are in U.S. dollars (USD).

3. Service Fees

Service fees are clearly communicated at the time of booking. Additional charges may apply for emergency repairs, custom paintwork, or extended service requests. All additional costs will be disclosed and approved before starting the service.

4. Refund Policy

Refunds are considered under the following conditions:

If the service was not performed according to professional standards or agreed specifications.
If a cancellation is made at least 48 hours before the scheduled service.
Partial refunds may be considered if only part of the service was unsatisfactory, subject to review by the Company.

No refunds will be issued for services completed according to agreed scope or for cancellations made less than 48 hours before the appointment.

5. Refund Process

To request a refund, please contact us via email or phone with your booking information and reason for the request. Approved refunds will be issued to the original payment method within 7–10 business days.

6. Cancellations & Rescheduling

Customers may cancel or reschedule services with at least 48 hours' notice. Cancellations made within 48 hours may incur a cancellation fee.

7. Contact Information

For questions regarding this Payment & Refund Policy, please contact us:

Heier's Body & Repair Shop, Llc
Address: 214 11th St, Ipswich, SD, 57451-2025
Email: krewmorton@heiersauto.com
Phone: (605) 426-6831
Website: heiersauto.com